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WE OPERATE FOB shipping point, freight prepaid. This means that our responsibility of the goods transfers from shipper to buyer the moment it leaves our warehouse. Therefore we are NOT responsible for delays, losses, etc.. All claims about missing/damaged merchandise must be made directly with the Shipping carrier NOT us. You should buy shipping insurance if you feel you need it, please contact us if you decide to insure your package. A processed order usually ships within five to ten business days unless noted. Electronic socks and equipment can take up to 30 days to ship! For temporarily out of stock items or delayed shipments, you will be contacted by e-mail or telephone. Our website does not display quantities available because the turnover is continous. Our electronic socks orders arrive once a month and go fast! If an item is permanently unavailable or discontinued, the charge will be voided or a complete refund will be made to your card. We will notify you if this occurs. Items ship directly from us ' Texas, New York, California warehouse or from off-site warehouses in Europe and Asia. Customers choose a preferred shipping method. Certain products ship only via UPS, Federal Express, USPS (Mail), etc. Contact us via e-mail for special orders or larger orders. Shipping costs can be customized to your location. Our automatic shipping quote tool does not take into consideration OVERSIZED items, therefore extra charges apply to chest protectors, shields and large odd size boxes. All shipments are sent prepaid unless prior arrangements are made for collect or billing to customer's shipping account. A minimum handling charge of $15 is assessed if collect or third party billing is requested. If the estimated shipping/handling charges substantially exceed actual costs, we will contact you. For international orders, actual shipping may exceed estimates. We contact customers about shipping surcharges and reserve the right to assess these additional charges. Surcharges can include UPS address correction fees billed to us when customers give incomplete or inaccurate addresses. Currently surcharges are $12 for Ground Shipping and $16 for Express Shipping address correction fees. Delivery confirmation numbers and tracking numbers are provided via e-mail for most orders if accurate e-mail addresses are provided when orders are placed. E-mails are sometimes blocked by anti-spam software from some e-mail services. Add daedousa.com as an acceptable sender. We do not guarantee when and if we will send you a tracking number, please do not call asking for it.